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  1. Zendesk
  2. FENDER PRODUCT SUPPORT
  3. FAQs

FAQs

  • How can I obtain a replacement Fender logo decal?
  • Fender Certified Pre-Owned
  • How do I obtain a replacement COA for my Custom Shop instrument?
  • Consumer Returns FAQ
  • I bought my Squier® electronic product used. Is it still under warranty?
  • About California Proposition 65
  • I bought my Squier® instrument used. Is it still under warranty?
  • I bought my Fender® electronic product used. Is it still under warranty?
  • I bought my Fender® instrument used. Is it still under warranty?
  • How Do I Receive Warranty Service On My Fender Product?
  • I did not receive a warranty card with my new instrument, could you send me one?
  • How To Contact Consumer Relations
  • What are the tonal differences between ceramic-magnet and alnico-magnet pickups?
  • What's a Fender® Special Run (FSR) Product?
  • Why did Fender discontinue a product?
  • Can I send my instrument to the Fender factory to have it repaired or restored?
  • How can I check on the status of the order I made with a Fender Dealer?
  • Will Fender sponsor or donate to my special event or charity function?
  • Will Fender endorse my band? How do I contact Fender Artist Relations?
  • Does Fender donate guitars to people in need?
  • Can the Custom Shop make me a custom neck to my specifications?
  • Can I order a "one-off" instrument directly from the Fender® Custom Shop?
  • Find Your Fender FAQs
  • My dealer did not give me my guitar’s tremolo arm, warranty card, adjustment tools, etc. Can you send me these items?
  • Is there a way I can order one of your production models with specs or color options that differ from what is available on the website?
  • Does Fender sell direct to consumers?
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