Fax Troubleshooting

Fax Troubleshooting in Forcura

Overview

Forcura provides a robust and secure platform to send and receive faxes, ensuring essential documents are transmitted efficiently. However, like any technology, users may occasionally encounter issues with faxing. This guide will help you diagnose and resolve common fax-related problems, ensuring minimal downtime and seamless communication.

Common Fax Issues

1. Failed Fax Transmissions
2. Unable to Receive Faxes
3. Poor Fax Quality
4. Delayed Fax Delivery
5. Duplicate Faxes

General Troubleshooting Steps

Step 1: Check Internet Connection

A stable internet connection is essential for successful fax operations.

1. Verify Connection: Ensure your internet connection is active and stable.
2. Test Other Services: Confirm that other online services and applications are functioning correctly.

Step 2: Verify Fax Number

Ensure that the fax number you are using is accurate and correctly entered.

1. Double-check Number: Verify that the fax number is entered correctly, including any required prefixes.
2. Test Fax Number: Attempt to send a test fax to a known working number.

Step 3: Ensure Adequate Credits or Permissions

Confirm that your Forcura account has the necessary credits or permissions to send and receive faxes.

1. Check Account Balance: If applicable, ensure your account has sufficient credits for sending faxes.
2. Review Permissions: Verify that your user role has the appropriate permissions for faxing.