Cancelling Your Order

If you need to cancel an order, follow these steps to ensure the process is handled smoothly:

1. Log In to Your Account: Access your account by logging in with your email and password on our website or app.
2. Navigate to Order History: Once logged in, go to the 'Order History' or 'My Orders' section, usually found in the menu or under your profile icon.
3. Select the Order: Find the order you want to cancel from the list of your recent orders. Click on the order number or 'View Details' link.
4. Check Order Status: Ensure that the order status is still 'Processing' or 'Pending.' Orders that have already been shipped cannot be canceled.
5. Initiate Cancellation: If the order is eligible for cancellation, you will see a 'Cancel Order' button. Click on it to start the cancellation process.
6. Confirm Cancellation: You may be asked to confirm your decision to cancel the order. Confirm the cancellation to proceed.
7. Receive Confirmation: Once the cancellation is processed, you will receive a confirmation email or notification indicating that your order has been successfully canceled.
8. Check Refund Status: If you paid for the order, the refund process will be initiated. The refund will be credited back to your original payment method within a few business days.

If you encounter any issues or need further assistance, please contact our support team.