How to Return a Product

How to Return a Product

If you need to return a product, follow these steps to ensure a smooth and hassle-free return process:

1. Log In to Your Account: Access your account by logging in with your email and password on our website or app.
2. Navigate to Order History: Once logged in, go to the 'Order History' or 'My Orders' section, usually found in the menu or under your profile icon.
3. Select the Order: Find the order containing the product you want to return. Click on the order number or 'View Details' link.
4. Initiate the Return: On the order details page, look for a 'Return' or 'Request Return' button next to the product you wish to return. Click on it to start the return process.
5. Choose a Reason for Return: Select the reason for your return from the provided options. This helps us understand why you are returning the product and improve our services.
6. Print Return Label: If your return is approved, you will receive a return shipping label. Print the label and attach it to the package.
7. Pack the Product: Carefully pack the product in its original packaging, including all accessories, manuals, and any free gifts received with it.
8. Ship the Package: Drop off the package at the designated shipping carrier location or schedule a pickup if available.
9. Track Your Return: Use the tracking number provided with the return label to monitor the return shipment.
10. Receive Refund or Replacement: Once we receive and inspect the returned product, we will process your refund or send a replacement as per your request. You will receive a confirmation email once the process is complete.

If you encounter any issues or need further assistance, please contact our support team.